Question 1

4) Where can I download the latest XQD driver? (Mac Users)

Accepted Answer

Please follow the link below and download the latest driver for macOS: https://www.sony.co.jp/Products/memorycard/xqd/application/drv_installer.html

Question 2

5) How do I install the latest XQD driver? VIDEO (Mac Users)

Accepted Answer

https://youtu.be/wzJYFhxEFaw

Question 3

6) How do I manually uninstall the XQD Driver?

Accepted Answer

Please follow these instructions on how to uninstall the XQD driver: https://www.blackjetusa.com/software-tx1cxq

Question 4

2) Where can I download the latest XQD driver? (Windows Users)

Accepted Answer

https://www.blackjetusa.com/software

Question 5

1) macOS Catalina 10.15 doesn't recognize my XQD cards?

Accepted Answer

For macOS 10.15 Catalina users, you must install or reinstall the Sony XQD driver.

Question 6

3) How do I install the latest XQD driver? VIDEO (Windows Users)

Accepted Answer

https://youtu.be/ESEtfwJvkNE

Question 7

1) Why doesn't the TX-1S read my SxS card?

Accepted Answer

You will need to download and install Sony's SxS Driver for your computer. https://pro.sony/en_FI/product-resources/software/firmware-sxs-device-driver

Question 8

2) Q: A pop-up message appears when on my PC when UX-1 is first connected?

Accepted Answer

A: When you first connect a Thunderbolt™ 3 device to Windows PC, a pop-up message appears. The device must first be authenticated through Intel’s Thunderbolt 3 software: ​ In the New Thunderbolt devices have been attached pop-up message, click OK. In the Windows User Account Control (UAC) pop-up message, click Yes. In the Approve Thunderbolt Devices pop-up message, select the device in the drop-down list: If you want to authorize your Thunderbolt devices every time that you connect them, select Connect Only Once in the drop-down list. If you want to authorize your Thunderbolt devices only once, select Always Connect in the drop-down list. Click OK.

Question 9

1) Q: Does UX-1 work with Windows 10 PC with Thunderbolt 3?

Accepted Answer

A: The Blackjet UX-1 is certified for use with Windows 10 PCs with a Thunderbolt 3 port. However, you may experience connectivity issues between the UX-1 and the Thunderbolt 3 port on your PC. Therefore, before setting up your UX-1 media dock, please visit your PC manufacturer, Thunderbolt and Microsoft to get the latest versions of: BIOS Thunderbolt 3 firmware Thunderbolt 3 driver Windows 10 
For questions regarding your PC, please contact the PC manufacturer or contact the motherboard manufacturer. To find out the latest Thunderbolt 3 information please visit: https://thunderbolttechnology.net/updates

Question 10

3) Q: Is the UX-1 compatible with my Mac computer with Thunderbolt 2?

Accepted Answer

A: Yes. You would need a Thunderbolt 3 (USB-C) to Thunderbolt 2 Adapter.

Question 11

3) Will VX-2SSD work with Thunderbolt™ 3 host?

Accepted Answer

Yes, VX-2SSD is compatible with Thunderbolt 3 hosts. However, please be advised that even though Thunderbolt 3 provides up to 40Gbps transfer rate, the maximum speed of VX-2SSD is 10Gbps because USB 3.1 interface is the bottle neck.

Question 12

2) Can I use 2.5” HDD in VX-2SSD?

Accepted Answer

You may use 2.5” HDD (Hard Disk Drive) that has height less than or equal to 9mm.

Question 13

5) Does VX-2SSD offer TRIM support?

Accepted Answer

Yes, VX-2SSD supports TRIM. But please also make sure your operating system’s TRIM support is enabled.

Question 14

4) Does VX-2SSD support UASP for high-speed SSD access?

Accepted Answer

Yes, VX-2SSD supports UASP.

Question 15

1) What kind of SSD can be used in VX-2SSD? What is the maximum drive height allowed?

Accepted Answer

Standard 2.5” SATA SSD (Solid State Drive) can be used in VX-2SSD. The maximum SSD drive height allowed for using in VX-2SSD is 9mm.

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